Terms and conditions
General information regarding your stay.
Apartment/room check-inApartment check-in from 5 pm to 10 pm.
Hotel rooms check-in from 2 pm to 10pm.
The apartments are all provided with bed lined and towels.
No table linen or tea towels are provided.
Reaching usReception is open every day from 9 am to 10 pm.
If you think you may arrive later than 10 pm, please let us know at least 1 day before.
Late arrivals which are not pre arranged will be charged an additional € 50,00.
At the moment of booking, please provide a telephone number, preferably a mobile number, where you can be reached. In this way, we can contact you if necessary.
On arrival all guests of the apartment/hotel will be required to present valid identification.
PaymentThe final amount due must be paid on arrival, both for the Hotel and the Residence formula.
For stays booked using the Residence formula, a deposit of € 50,00 must be paid for each apartment on arrival. This deposit will be returned on the day of departure.
Linen serviceClean bed linen is provided once a week.
Please go to the complex linen room from 9.30 am to 12 am to collect the clean linen.
CleaningOn request guests may book extra cleaning services for daily cleaning of the apartments
(excluding the kitchenette) and mid-week linen changes for the bed linen and towels.
Please note that payment for final cleaning and extra cleaning services is obligatory.
On the day of departure please leave the hob, plates, glasses and cutlery clean and tidy.
Please leave the linen (sheets, pillow cases and towels) at the complex linen room.
There will be an additional charge of € 25,00 paid for from the deposit for kitchenettes which have not been cleaned.
PetsSmall pets are welcome free of charge.
On arrival, please let us know if you have a small pet with you.
Food & DrinkIf you want to take advantage of the discounts at the Restaurant Bar Pizzeria "La Pelosetta"
and at the Snack Bar "I Ginepri" remember to show your card before asking for the bill.
Apartment/room check-outPlease vacate the apartment or room by 10 am on the day of departure.
Office hoursOur office staff are available to give you any information you may need.
The offices are open from May to October, every day from 9 am to 10 pm and from December
to May, Monday to Friday, from 9 am to 1 pm and from 3 pm to 7 pm.